Privacy Policy
Last Updated: June 17, 2025
At Melody Forge (www.melodyforge.site, referred to as the "Site"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our Site, create an account, or make a purchase. By using the Site, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
- Device Information: When you visit the Site, we automatically collect details about your device, such as your IP address, browser type, operating system, and browsing behavior (e.g., pages viewed). This is gathered using cookies, web beacons, or similar technologies.
- Order Information: When you make a purchase, create an account, or enter your email, we collect your name, email address, and payment details to process transactions and generate login credentials for the Melody Forge app.
- Usage Information: We partner with third-party services like Microsoft Clarity and Google Analytics to analyze how you interact with the Site. This includes behavioral metrics, heatmaps, and session replays to improve our services and marketing efforts.
We refer to Device Information, Order Information, and Usage Information collectively as "Personal Information."
2. How We Collect Information
We use the following methods to collect data:
- Cookies and Tracking Technologies: Cookies are small data files stored on your device to enhance your experience and track usage. Web beacons, tags, and pixels help us understand how you navigate the Site. You can manage cookie preferences through your browser settings or visit www.allaboutcookies.org for more information.
- Third-Party Analytics and Advertising: We use Microsoft Clarity, Microsoft Advertising, and Google Analytics to collect usage data. These services may use cookies or other tracking technologies. For details on Microsoft's data practices, see the Microsoft Privacy Statement. For Google's practices, see Google's Privacy Policy. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
- User Input: We collect information you provide directly, such as when you enter your email, create an account, or complete a purchase.
3. How We Use Your Information
We use Personal Information to:
- Process and fulfill orders, including payment processing, delivery, and sending order confirmations.
- Communicate with you about your account, purchases, or updates to our services.
- Improve the Site through analytics and user behavior insights.
- Deliver targeted advertising or promotional offers based on your preferences (you may opt out; see Section 5).
- Send occasional offers from our trusted partners, with your consent.
- Conduct research, track sales, and monitor Site activity for security and optimization purposes.
4. Sharing Your Information
We do not sell or share your email or phone number with third parties for their marketing purposes. However, we may share Personal Information as follows:
- Service Providers: We share data with trusted providers (e.g., payment processors, analytics platforms like Google Analytics, Microsoft Clarity, and advertising partners) to operate the Site and deliver services.
- Tracking Pixels: The Site uses tracking pixels from Google, Microsoft, and Meta to support analytics and advertising. These providers may collect data about your activity for targeted ads.
- Legal Obligations: We may disclose information if required by law or to protect our rights, safety, or property.
5. Behavioral Advertising and Opting Out
We use Personal Information to deliver personalized ads that may interest you. You can opt out of targeted advertising by visiting:
We do not respond to "Do Not Track" browser signals, as there is no universal standard for interpreting them.
6. Your Rights
- Canadian Residents: Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, or request deletion of your Personal Information. Contact us at [email protected] to exercise these rights.
- European Residents: If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, or restrict processing of your data, and to object to processing for marketing purposes. Your data may be transferred to Canada or the United States, where we ensure appropriate safeguards.
- All Users: You may opt out of marketing communications by following unsubscribe instructions in our emails or contacting us.
7. Data Retention
We retain Personal Information for as long as necessary to fulfill the purposes outlined in this policy (e.g., order processing, account management, marketing) or as required by law. You may request deletion of your data (see Section 8).
8. Account Deletion
To request deletion of your account and associated data:
- Email us at [email protected].
- We will initiate deletion within 14 days of your request.
- You have a 14-day cancellation window to retract your request.
- If no cancellation is received, all data will be permanently deleted within 30 days of the original request.
9. Governing Law
This Privacy Policy and any disputes arising from it are governed by the laws of the Province of Alberta, Canada, without regard to its conflict of law principles. Any legal actions must be brought in the courts of Alberta, Canada.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or Site functionality. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
For questions, concerns, or to exercise your rights, contact us at:
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